Terms of Use

1. Agreement to Terms

By accessing or using the Missed Flight Claims website, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use this website.

Missed Flight Claims is a trading name of Pockla Ltd. References to "we", "us", or "our" in these terms refer to Pockla Ltd.

2. What This Website Does

Missed Flight Claims operates this website to connect consumers with service providers who may be able to assist with their enquiry. We are not a direct provider of the services advertised and do not make decisions on behalf of service providers.

3. Eligibility

To use this website, you must:

• Be at least 18 years of age
• Be a resident of the United Kingdom
• Provide accurate, truthful, and complete information in any form you submit

4. Your Responsibilities

When using this website, you agree to:

• Provide truthful, accurate, and complete information in all forms and communications
• Not submit fraudulent, misleading, or false information
• Not use this website for any unlawful purpose
• Not attempt to interfere with or disrupt the operation of this website
• Not use automated tools, bots, or scripts to access or interact with this website

We reserve the right to refuse service, block submissions, or take other appropriate action if we believe any of these terms have been violated.

5. No Guarantee of Results

We do not guarantee that:

• You will be connected with a service provider
• You will receive any specific outcome
• Results will be available within any specific timeframe

Any timing estimates or other figures mentioned on this website are illustrative only and depend on the individual provider and your circumstances.

6. Third-Party Relationships

When we connect you with a service provider, your relationship with that provider is governed by their own terms and conditions. We are not a party to any agreement between you and a provider.

We are not responsible for:

• The actions, practices, or policies of any provider in our network
• The terms of any service or product offered to you
• Any disputes between you and a provider

7. Intellectual Property

All content on this website — including text, design, logos, graphics, and software — is the property of Pockla Ltd or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from this content without our written permission.

8. Limitation of Liability

This website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law:

• We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement
• We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of this website
• Our total liability for any claim arising from your use of this website shall not exceed the amount you paid us (if any) in the 12 months preceding the claim

9. Privacy

Your use of this website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

10. Changes to These Terms

We may update these terms from time to time. The latest version will always be available on this page. Continued use of this website after changes are posted constitutes your acceptance of the revised terms.

11. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

If you have any questions about these terms, contact us at [email protected].

Company

Pockla Ltd (trading as Missed Flight Claims)

Address

15 Bishopsgate, London, EC2N 3AR

Email

[email protected]